Support

We aim to reply within two business days.

The fastest way to reach a person is email. Include your payment reference (it starts cb-) if your question is about a payment. It lets us find the transaction immediately.

Contact us

Refunds

If you paid for Premium and want your money back, email us within 14 days of the payment and we will refund it in full. You do not need to give a reason.

This sits on top of your rights under South African law: the Electronic Communications and Transactions Act gives you 7 days to cancel an electronic transaction and receive a refund. Our 14-day window is longer, and nothing here takes away any right you have by law.

Payment taken but Premium not active

This should resolve on its own. Open your payment status page and we will check directly with the payment provider. If it still hasn't cleared after a few minutes, email us with your payment reference and we will fix it manually. You will not be charged twice, and you should not pay again.

Your account and data

You can download everything we hold about you, or delete your account entirely, from your settings page. Deleting your account removes your personal data. Records of payments are kept in anonymised form because they are financial records. They no longer identify you.

Billing questions

Premium is a one-time payment for 30 days of access. It does not renew, we do not store your card, and you will never be charged automatically. When the period ends your account simply returns to the free plan. There is nothing to cancel.

Chess Blues · chessblues.com · South Africa